What is the Book with Confidence Guarantee?
When you book and pay through HomeAway checkout and your booking is accepted by the owner or property manager, you are eligible for the Book with Confidence Guarantee.
The Book with Confidence Guarantee provides travelers with following benefits:
- Comprehensive payment protection that protects your full rental payment against listing fraud, phishing, property significantly misrepresented and more
- Premium customer service that is available 24/7 to help you if you have issues or questions regarding your stay
- Rebooking assistance to help you find another vacation rental should your booking be cancelled by an owner or manager at the last minute
- Security deposit protection to help you recover your deposit if it is wrongfully withheld
For more information, the terms and conditions of the Book with Confidence Guarantee program can be found here.