Privacy and Security are significant concerns to partners and travelers. While a partner can use surveillance devices to help keep travelers and their property safe, they must adhere to reasonable use guidelines of these devices and the content they produce.

Surveillance devices at a property must get used for security purposes only. This applies to any surveillance device that the partner has access to, owns, and/or operates. Any data captured on these devices should get erased/deleted when it is no longer necessary. Devices cannot get used to capture any Personally Identifiable Information (PII)  inside the home or property. This includes any data or content that could get used to distinguish or trace someone's identity.

Surveillance or capture of any content is not allowed by users of the HomeAway platform without the other's knowledge or consent.  Here are some guidelines to remember:
  • Surveillance devices such as security cameras and smart doorbells are allowed when they are placed outside of the rental property. 
  • Surveillance devices are not allowed anywhere inside the property. Smart devices such as Alexa and other similar technology are an exception, so long as they are disclosed on your listing and the traveler can deactivate during their stay.
  • Devices must have their physical location shared with the traveler after booking.
  • The device location must also include the coverage area. Coverage area is considered the physical area getting captured. 
  • Coverage also includes the digital information that the device can capture and/or record. 
  • Consent includes any agreement between partners and travelers through the HomeAway platform. 
Additional FAQs

When and where should I disclose that I have devices and where they are located?
We recommend that you indicate on your listing that you have a surveillance device just like you would indicate that you have certain amenities on your listing. After a traveler books, you will need to tell them the location, including the coverage area, of any devices. Photos alone do not qualify as disclosure.

What counts as a surveillance device?
Anything that can capture photos, audio recording, videotaping, geolocation tracking, data mining, and the logging or monitoring of data on the internet would qualify as a surveillance device. 

Where can I place cameras?
You can have cameras in exterior areas such as a garage. You must disclose the location of any cameras on your listing. Remember that there are places where travelers expect privacy and consider that when deciding where to place cameras.

Why can’t I have cameras inside my home?
Our policy is that cameras can only be on the outside of the home and not where travelers would reasonably expect privacy.

Can I have a device to monitor noise to address potential noise complaints by neighbors?
Yes. You may have a noise monitoring device if you let travelers know in advance by disclosing on your listing. A noise monitoring device should measure only the sound-level and should not be able to capture private conversations.  Additionally, we recommend having your House Rules clearly state expectations regarding parties and other behavior at your property. Travelers must agree to the House Rules before they can book your property. 

What does the law say?
We encourage you to comply with local laws on this topic. In some jurisdictions, it is possible that placing a surveillance device inside a vacation home violates laws, while other jurisdictions may allow it. We are working hard to build a safe and trusted environment for travelers and owners. Physical and digital privacy is a very important piece of trust. For this reason, we require you to comply with our policy even if your local laws are less restrictive.

What happens if I violate this policy?
We take privacy seriously. Violating this policy may result in removal from our platform.