1. Log in to your account.
  2. If you have more than one listing, click the one you want to edit.
  3. Click on the Property icon in the left navigation menu.
  4. Click Rules and policies.
  5. Click Manage Email Templates.
  6. Click Select template.
  7. Select the template you wish to edit.
  8. Once the template has been edited click Save template.
Changes made to a default template appear across all listings on an account. If you want a separate default template (reply available, for example) for each listing, please use the Add a template option to create and save a template to be used for each specific listing.

Any template that you choose to use in your reply to a traveler may be edited for that specific traveler only on the conversation page for that traveler. Simply choose the appropriate template from the drop down menu in your conversation and make your changes.